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Effective date: 23 July 2026

1. Eligible destinations and recipients

CN International LLC supplies research-use-only materials to verified universities, laboratories and other qualified scientific institutions. We ship only where the product, recipient, intended use and delivery route can be supported lawfully and responsibly. Availability shown on the storefront does not guarantee that every product can be shipped to every destination.

2. Order review and processing

Orders may be reviewed for institutional eligibility, intended research use, payment, stock, destination restrictions and required permits before dispatch. In-stock orders are generally prepared within two to five business days after acceptance and cleared payment, but this is an estimate. Special-order products, documentation requests, compliance review, holidays or temperature-controlled arrangements may require additional time.

3. Shipping charges and service

Available delivery methods and charges are shown at checkout, in a quotation or in the order confirmation. We select services appropriate to the destination and, where relevant, the product’s stability and handling requirements. We may divide an order into multiple shipments where appropriate. Tracking information is provided when available.

4. Delivery estimates

Transit and delivery dates are estimates unless expressly guaranteed in writing. Customs inspection, carrier disruption, weather, permit checks, force majeure and remote destinations may cause delay. Please plan research schedules only after receipt and inspection of the materials.

5. Institutional address and receipt

The customer must provide a complete, accurate institutional delivery address, authorised recipient, telephone number and any site-specific receiving instructions. The customer must ensure that trained personnel can receive, inspect and store the shipment promptly. We may decline delivery to residential addresses, parcel lockers or other locations that cannot support institutional verification or appropriate handling.

6. Import, customs and permits

The customer is the importer of record unless the order confirmation expressly states otherwise. The customer is responsible for confirming that the products may be imported, possessed and used at the destination and for obtaining licences, permits, end-use statements, customs registrations or institutional approvals. Duties, import taxes, brokerage fees, inspections, storage charges and similar destination costs are the customer’s responsibility unless expressly included in writing.

7. Restricted shipments

We do not ship where prohibited by law, sanctions, export controls, carrier restrictions or responsible-supply requirements. We may hold, reroute or cancel a shipment if required information is missing or a compliance concern arises. We will handle payments for any unfulfilled portion in accordance with the Refund Policy and mandatory law.

8. Risk, title and failed delivery

Transfer of title and risk is governed by the order confirmation and any stated Incoterm. If no specific term is stated, applicable law and the agreed carrier arrangement apply. Additional costs caused by an inaccurate address, unavailable recipient, rejected delivery, missing import documents or customer-requested rerouting may be charged to the customer. Products returned after a failed delivery may be ineligible for resale or refund if storage conditions or chain of custody cannot be verified.

9. Damage, shortage or temperature concern

Inspect shipments immediately. If packaging is damaged, quantities are incorrect or a temperature or handling issue is suspected, preserve the shipment and all packaging, record photographs and courier information, and contact us promptly before opening or use. Follow the Refund Policy for review and available remedies.

10. Research-use-only reminder

Delivery does not change the product’s intended purpose. All products remain strictly for qualified laboratory research and are not for human or veterinary use, diagnosis, therapy, food, cosmetics or household applications.

11. Contact

For destination eligibility, shipping quotations, permits or delivery support, use the public contact channel displayed on the storefront or the contact details in your quotation, invoice or order correspondence.

","url","/policies/shipping-policy","updatedAt","2026-07-23T14:26:16.814Z","019f8f5e-84a1-7f58-897a-20b277b5ec27","terms-of-service","Terms of Service","

Effective date: 23 July 2026

1. Scope

These Terms of Service govern access to this storefront and purchases from CN International LLC, a company based in Dubai, United Arab Emirates. They apply together with any quotation, order confirmation, invoice, product specification and written agreement issued for an order. If a specific written agreement conflicts with these terms, the specific agreement controls for that order.

2. Institutional customers only

The storefront is intended solely for universities, academic research groups, qualified laboratories, contract research organisations and other appropriately authorised scientific institutions. By using the site or submitting an order, you confirm that you act for an eligible institution, are authorised to bind it, and provide accurate and current information. We may request verification and may reject, suspend or cancel access or orders where eligibility or intended use cannot be confirmed.

3. Research use only

All products are supplied exclusively for legitimate laboratory research. They are not for human or veterinary use, not for diagnostic or therapeutic use, and not for food, cosmetic or household applications. Products must not be administered to humans or animals, used for self-experimentation, or resold or transferred to individuals for such purposes. Product names and scientific descriptions identify materials and research context; they are not medical advice, dosing guidance or claims of clinical safety or efficacy.

4. Customer responsibilities

The customer is responsible for determining scientific suitability; completing an appropriate risk assessment; providing trained personnel, facilities and protective equipment; following relevant safety data and institutional procedures; and ensuring lawful purchase, import, possession, storage, handling, use, transfer and disposal. The customer must obtain all licences, permits, approvals and customs documents required in the destination jurisdiction.

5. Product information and documentation

We aim to describe products accurately, but research materials may show normal lot-to-lot variation within stated specifications. Images may be illustrative. Available certificates of analysis, specifications or lot documents may be requested before use. The customer must inspect documentation and material identity before beginning work.

6. Orders and acceptance

An order submission is an offer to purchase. No contract is formed until CN International LLC issues an order confirmation or otherwise accepts the order in writing. We may apply minimum quantities, institutional verification, destination restrictions or documentation requirements. Items marked “price on request” require a written quotation and are not offered as zero-price purchases. We may correct obvious pricing, stock or description errors before acceptance.

7. Prices, taxes and payment

Prices are shown in the currency indicated on the storefront or quotation and may exclude delivery, customs charges, duties, taxes and bank fees unless stated otherwise. Payment is due using the method and timing shown at checkout, on the invoice or in the quotation. The customer is responsible for taxes and import costs legally payable by it.

8. Delivery

Delivery dates are estimates unless expressly guaranteed in writing. Shipping, customs clearance, transfer of title and risk are governed by the order confirmation, applicable Incoterm if stated, and the Shipping Policy. Delays caused by carriers, customs, permits, force majeure or inaccurate customer information do not create liability beyond mandatory law.

9. Inspection, returns and refunds

The customer must inspect deliveries promptly and follow the Refund Policy for shortages, damage, defects or return requests. No return may be sent without prior authorisation. Storage, handling, contamination or use after delivery may affect eligibility for a remedy.

10. Intellectual property

The storefront, branding, text, graphics and platform content are protected by applicable intellectual-property laws. Customers may use product documentation internally for legitimate research, procurement, safety and compliance purposes, but may not misrepresent, commercially republish or remove proprietary notices without permission.

11. Disclaimers and liability

To the fullest extent permitted by law, materials are supplied for research use under the specifications and warranties expressly stated in the applicable order documents. We do not warrant fitness for a particular experimental outcome or uninterrupted availability of the storefront. Neither party is liable for indirect, incidental, special or consequential loss, or loss of profit, revenue or data, except where such limitation is prohibited by law. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct.

12. Indemnity

To the extent permitted by law, the customer is responsible for claims, losses or regulatory consequences arising from its unlawful purchase, import, storage, handling, transfer, resale, administration or use of products, or breach of these terms.

13. Suspension and cancellation

We may suspend access, hold a shipment or cancel an unaccepted order where necessary for safety, compliance, sanctions, fraud prevention, stock availability or breach of these terms. Amounts paid for a cancelled, unfulfilled order will be handled in accordance with the Refund Policy and mandatory law.

14. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in Dubai, without prejudice to mandatory rights that cannot be excluded. Unless a written agreement states otherwise, the courts of Dubai have jurisdiction. The parties should first attempt to resolve disputes promptly and in good faith.

15. Contact and changes

We may update these terms prospectively by publishing a revised version and effective date. For contractual questions, use the public contact channel displayed on the storefront or the contact details in your quotation, invoice or order correspondence.

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Effective date: 23 July 2026

1. Who we are

CN International LLC, based in Dubai, United Arab Emirates, is the controller of personal data processed through this storefront and in connection with quotations, institutional accounts and orders. This policy applies to website visitors, authorised representatives of institutional customers and other business contacts.

2. Data we collect

We may collect names, business contact details, institutional affiliation, job title, billing and delivery details, account credentials, tax or purchasing information, order and quotation history, customer-support communications, institutional verification documents, device and browser information, IP address, cookie identifiers and website usage data. Payment service providers process payment credentials; we generally receive transaction status and limited payment-related information rather than full card details.

3. Why we use personal data

We use personal data to create and administer institutional accounts; assess customer eligibility; respond to enquiries and provide quotations; process, deliver and document orders; perform sanctions, fraud and compliance checks; provide support; maintain product and lot traceability; secure and improve the storefront; keep legally required records; establish or defend legal claims; and send optional business communications where permitted. Processing is based, as applicable, on performance of a contract, steps requested before a contract, legal obligations, legitimate business interests or consent.

4. Research-use and institutional verification

Because our products are supplied solely for qualified laboratory research, we may request evidence of institutional affiliation, intended research use, permits or authority to purchase. We use this information only for customer verification, responsible supply and legal compliance.

5. Sharing

We may share relevant data with payment providers, hosting and commerce-platform providers, logistics and customs partners, laboratories or fulfilment providers, professional advisers, insurers, auditors and competent public authorities. Each recipient receives only the information reasonably required for its role. We do not sell personal data.

6. International transfers

Our customers and service providers may be located outside the United Arab Emirates. Where personal data is transferred across borders, we apply appropriate contractual, organisational or legal safeguards required by applicable law.

7. Retention

We retain personal data only for as long as necessary for the purposes described above, including account administration, order and lot traceability, tax and accounting records, regulatory compliance, dispute resolution and enforcement of agreements. Retention periods vary according to the record and applicable legal requirements.

8. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security. Institutional users must protect their credentials and notify us promptly of suspected account misuse.

9. Your rights

Subject to applicable law, you may request access to or information about your personal data, correction of inaccurate data, deletion, restriction or cessation of certain processing, data portability where applicable, and withdrawal of consent. You may also object to certain processing and lodge a complaint with the competent UAE data-protection authority. Some requests may be limited where retention or processing is required by law or necessary for legal claims.

10. Cookies and similar technologies

We may use essential technologies for authentication, security, checkout and site operation, plus optional analytics or preference technologies where enabled. Browser settings may allow you to block or delete cookies, although essential functions may then be unavailable.

11. Changes

We may update this policy to reflect operational, legal or technical changes. The effective date above identifies the current version.

12. Contact

For privacy questions or data-rights requests, use the public contact channel displayed on the storefront or the contact details in your quotation, invoice or order correspondence. Please identify your institution and the nature of your request so that we can verify and respond appropriately.

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Effective date: 23 July 2026

1. Scope

This policy applies to institutional purchases from CN International LLC. Research materials may be sensitive, controlled, made to order, temperature-dependent or unsuitable for resale after leaving the verified supply chain. Return eligibility therefore depends on product condition, storage history and applicable safety or regulatory requirements.

2. Inspect deliveries promptly

Customers must inspect the shipment, outer packaging, quantity, product identity, lot information and visible condition promptly after delivery and before opening or use. Report an incorrect, missing, damaged or apparently defective item through the contact details in the order correspondence as soon as reasonably possible and, where feasible, within five business days after delivery.

3. Damaged, incorrect or defective goods

Please retain the product, packaging, labels and shipping materials and provide the order number, affected SKU and lot, a description of the issue, photographs and any relevant temperature or courier records. Do not use or dispose of the material unless instructed for safety reasons. After review, we may provide replacement, credit, refund or another remedy appropriate to the confirmed issue and required by applicable law.

4. Return authorisation

No product may be returned without written return authorisation and instructions from CN International LLC. Unauthorised returns may be refused. Authorisation does not guarantee a refund; returned goods remain subject to inspection, identity verification and chain-of-custody review.

5. Change-of-mind requests

A qualified institutional customer may request a discretionary return within 14 calendar days after delivery. To be considered, the product must be unused, unopened, unaltered, in its original sealed packaging and capable of safe, lawful resale with documented storage conditions. Approved change-of-mind returns may be subject to outbound and return transport costs, customs charges and a reasonable restocking deduction disclosed before return.

6. Non-returnable items

Unless defective, damaged or incorrectly supplied, returns are generally unavailable for opened or used products; products with broken seals; temperature-controlled, perishable or stability-sensitive materials; custom, special-order or customer-specific products; items that cannot be verified as continuously stored under required conditions; clearance items; or products restricted from re-entry into the supply chain by law, safety rules or quality procedures.

7. Cancellations

Order cancellation may be requested before dispatch. A cancellation is effective only when confirmed by us in writing. Orders already dispatched, prepared specifically for the customer or committed to a supplier may not be cancellable or may incur documented costs. If we cancel an order that we cannot fulfil, amounts paid for the unfulfilled portion will be refunded.

8. Refund processing

Approved refunds are normally issued to the original payment method or by the agreed business-payment route after inspection and approval. Processing may take up to 10 business days after approval, with additional time depending on banks or payment providers. Shipping, duties, taxes and customs charges are not refundable unless the return results from our error or applicable law requires otherwise.

9. Misuse and storage failures

We cannot accept responsibility for deterioration, contamination or loss caused after delivery by incorrect storage, handling, reconstitution, experimental use, transfer, administration or use outside the supplied research-use-only purpose and documentation.

10. Mandatory rights

Nothing in this policy limits remedies or rights that cannot be excluded under applicable law or a specific written supply agreement.

11. Contact

To request support, cancellation or return authorisation, use the public contact channel displayed on the storefront or reply using the contact details in your quotation, invoice or order correspondence. Include your institution, order number, SKU, lot and a concise description of the request.

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