Privacy Policy

Effective date: 23 July 2026

1. Who we are

CN International LLC, based in Dubai, United Arab Emirates, is the controller of personal data processed through this storefront and in connection with quotations, institutional accounts and orders. This policy applies to website visitors, authorised representatives of institutional customers and other business contacts.

2. Data we collect

We may collect names, business contact details, institutional affiliation, job title, billing and delivery details, account credentials, tax or purchasing information, order and quotation history, customer-support communications, institutional verification documents, device and browser information, IP address, cookie identifiers and website usage data. Payment service providers process payment credentials; we generally receive transaction status and limited payment-related information rather than full card details.

3. Why we use personal data

We use personal data to create and administer institutional accounts; assess customer eligibility; respond to enquiries and provide quotations; process, deliver and document orders; perform sanctions, fraud and compliance checks; provide support; maintain product and lot traceability; secure and improve the storefront; keep legally required records; establish or defend legal claims; and send optional business communications where permitted. Processing is based, as applicable, on performance of a contract, steps requested before a contract, legal obligations, legitimate business interests or consent.

4. Research-use and institutional verification

Because our products are supplied solely for qualified laboratory research, we may request evidence of institutional affiliation, intended research use, permits or authority to purchase. We use this information only for customer verification, responsible supply and legal compliance.

5. Sharing

We may share relevant data with payment providers, hosting and commerce-platform providers, logistics and customs partners, laboratories or fulfilment providers, professional advisers, insurers, auditors and competent public authorities. Each recipient receives only the information reasonably required for its role. We do not sell personal data.

6. International transfers

Our customers and service providers may be located outside the United Arab Emirates. Where personal data is transferred across borders, we apply appropriate contractual, organisational or legal safeguards required by applicable law.

7. Retention

We retain personal data only for as long as necessary for the purposes described above, including account administration, order and lot traceability, tax and accounting records, regulatory compliance, dispute resolution and enforcement of agreements. Retention periods vary according to the record and applicable legal requirements.

8. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security. Institutional users must protect their credentials and notify us promptly of suspected account misuse.

9. Your rights

Subject to applicable law, you may request access to or information about your personal data, correction of inaccurate data, deletion, restriction or cessation of certain processing, data portability where applicable, and withdrawal of consent. You may also object to certain processing and lodge a complaint with the competent UAE data-protection authority. Some requests may be limited where retention or processing is required by law or necessary for legal claims.

10. Cookies and similar technologies

We may use essential technologies for authentication, security, checkout and site operation, plus optional analytics or preference technologies where enabled. Browser settings may allow you to block or delete cookies, although essential functions may then be unavailable.

11. Changes

We may update this policy to reflect operational, legal or technical changes. The effective date above identifies the current version.

12. Contact

For privacy questions or data-rights requests, use the public contact channel displayed on the storefront or the contact details in your quotation, invoice or order correspondence. Please identify your institution and the nature of your request so that we can verify and respond appropriately.